Deposits and Payment Guarantees

You have some questions about Gaz Métro's credit policy and guidelines for commercial customers? This is the answers to the key questions you may have regarding Gaz Métro's credit requirements and accepted types of guarantees.

Clientele addressed

If you find yourself in one of the following situations,
Gaz Métro's credit policy concerns you:

  • you sign a contract to receive natural gas service;
  • you move to an address already supplied by natural gas;

Gaz Métro's criteria for decisions regarding credit evaluation

The first criterion Gaz Métro uses in its credit evaluation process is the number of years you have been in business under the same legal entity. Here is a table summarizing Gaz Métro's evaluation process.

Number of years in business under the same legal entity Three years or less More than three years
Gaz Métro's evaluation Gaz Métro has based its risk evaluation on a study by the ministère de l'Industrie et du Commerce1

Gaz Métro requires authorization to conduct a banking verification for credit evaluation purposes. In certain cases, financial statements may also be required.
Gaz Métro evaluates credit according to generally accepted practices concerning credit: the quality of banking references and financial statements, the payment history with Gaz Métro at your other addresses supplied by natural gas (if applicable), the activity sector and degree of risk.

Decision Gaz Métro will require a deposit Gaz Métro may or may not require a deposit following this evaluation.

¹ Taux de survie des entreprises au Québec et taux de passage, ministère de l'Industrie et du Commerce, Direction de l'analyse économique, March 2001  

Accepted types of deposit

The deposit required by Gaz Métro may take the following forms: a cash payment, a letter of guarantee emitted by a financial institution and irrevocable for a three-year period or a surety subject to Gaz Métro's approval.

Amount of deposit

The amount of the deposit required id determined based on an estimate, or the history of the volumes withdrawn at the service address.  It will not exceed tht total for the two highest consecutive months of consumption over a twelve-month period..

Payment of deposit

The deposit must be paid before natural gas service commences. In the event that the natural gas service is already available to the customer at the service address, the payment is required at the due date indicated on the bill in order to ensure continuity of service.

What happens to a financial deposit?

Gaz Métro holds your deposit in a trust account. Simple annual interest on the amount of your deposit will be credited to your invoice before January 30 of each year. The interest rate is adjusted annually on January 1st.

Do you have any questions?

We invite you to get in touch with our Account management department, who will answer any questions you may have concerning Gaz Métro's credit policy and guidelines for commercial customers.

Gaz Métro

Account Receivables Department
1717, rue du Havre
Montréal (Québec) H2K 2X3
Telephone : 514 719-8222, outside Montréal  1 888 598-3117
Fax : 514 719-8137
Email :

The information presented here conforms to the Conditions of Service and Tariff.