Ms. Radford was appointed Executive Vice President and Chief Transformation Officer for Enbridge Inc on May 2, 2016. As Chief Transformation Officer, Ms. Radford leads Enbridge's enterprise-wide organizational review, as Enbridge aims to satisfy the public’s expectations for reliable, affordable and environmentally responsible forms of energy.
A leader for more than 20 years in the energy and telecommunications industries, Karen believes that a business is only as strong as its people—and that if businesses want to succeed, they must create a culture that empowers employees to embrace innovation and not be afraid of change. She brings this conviction to her role as Enbridge’s Chief Transformation Officer, helping the company and its people realize their full potential.
Karen previously held the position of Executive Vice President, People, Planet & Partners, leading Enbridge’s Shared Services—including Human Resources, Corporate Social Responsibility, the Public Affairs & Communications teams, Workplace Solutions and Aviation.
A biologist by training, Karen joined Enbridge in 2011 after spending 20 years in the telecom business. She served from 2004 through 2011 as a member of the executive leadership team at TELUS, which included roles as President of Business Solutions, President of Partner Solutions, President of TELUS International, and President of TELUS Quebec. Prior to joining TELUS in 1998, where she was also Vice President of Customer Care and Vice President of National Service Fulfillment, Karen spent seven years at New Brunswick Tel, with roles in customer care, marketing, sales, and field services.
Karen serves on the boards of the Alberta Children’s Hospital Foundation and Western Financial Group. Karen has also served as a director for Loblaw Companies Limited, a national adviser to Youth in Motion and Women in Motion, and President and Co-Founder of the Women’s Leadership Foundation.
Karen has been recognized by Canada’s Top 40 under 40, Canadian Women in Communications, the Women’s Executive Network Hall of Fame, the Stevie Awards for Business, Alberta Oil’s C-Suite Energy Executive Awards, and the YWCA Foundation, among others.
Karen received a Master of Business Administration (MBA) degree from Dalhousie University in 1991, and a Bachelor of Science degree from Mount Allison University in 1989.